{"allowContribute":false,"item":{"activeCommit":"b0d6b22f5555e2fb95e2b2ddb948096819b4cac2","allowGuestData":true,"apis":{"routes":[{"method":"GET","path":"/api/status"}],"types":{"LineChatItem":"interface LineChatItem extends ItemDoc {\n  chatId?: string;\n  guestName?: string;\n  lastMessage?: string;\n  lastReply?: string;\n  lastHandoff?: boolean;\n  handoffReason?: string;\n  messageCount?: number;\n  lastAt?: number;\n}","LineCsConfig":"interface LineCsConfig extends ItemDoc {\n  channelId?: string;\n  channelSecret?: string;\n  accessToken?: string;\n  accessTokenExpiresAt?: number;\n  autoReplyEnabled?: boolean;\n  handoffPushEnabled?: boolean;\n  recentReplyTokens?: string[];\n}","LineEvent":"interface LineEvent {\n  type?: string;\n  replyToken?: string;\n  message?: { type?: string; text?: string };\n  source?: { userId?: string; groupId?: string; roomId?: string };\n}","LineKbItem":"interface LineKbItem extends ItemDoc {\n  question?: string;\n  keywords?: string;\n  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重新購買新場次／票種。已核銷票券不可轉讓。","category":"票務","createdAt":1787750453137,"enabled":true,"id":"658617f722a1bd762e56f9a7","itemType":"LINE_KB","keywords":"改期,改票,換票種,轉讓,給朋友用,換人去","name":"可以改期、改票種、轉讓給朋友嗎？","originPluginDir":"c1680c5e7aabffca924efdc3","originPluginID":"c1680c5e7aabffca924efdc3","parents":{"default_line_cs_folder_6a894bbc0198551e7f9533":1787750453337},"question":"可以改期、改票種、轉讓給朋友嗎？","updatedAt":1787750453137,"updatedBy":{"agentId":"ceo","agentName":"CEO","userId":"6a894bbc0198551e7f9533","userName":"Michael Huang"},"version":1},{"answer":"未核銷前都可改！路徑：我的訂單 → 該筆訂單 →「修改參加人資料」→ 存檔即更新 QR 資料。若已核銷或活動已開始，需由真人協助更正。","category":"票務","createdAt":1787750453137,"enabled":true,"id":"cf85c4618cf71b632a5dd820","itemType":"LINE_KB","keywords":"填錯,改資料,名字打錯,換 Email,改電話","name":"參加人姓名／電話／Email 填錯怎麼改？","originPluginDir":"c1680c5e7aabffca924efdc3","originPluginID":"c1680c5e7aabffca924efdc3","parents":{"default_line_cs_folder_6a894bbc0198551e7f9533":1787750453437},"question":"參加人姓名／電話／Email 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期限。已使用／已領取材料包／已兌換者不予退款。若對核銷紀錄有疑義（稱未入場卻顯示已核銷），請轉真人調閱核銷時間與裝置紀錄。","category":"退款","createdAt":1787750453137,"enabled":true,"id":"bdc1d27b3af5a93e2d54fe73","itemType":"LINE_KB","keywords":"已轉讓還能退,已使用退票,已核銷退款,入場後退","name":"票已轉讓／已使用／已核銷還能退嗎？","originPluginDir":"c1680c5e7aabffca924efdc3","originPluginID":"c1680c5e7aabffca924efdc3","parents":{"default_line_cs_folder_6a894bbc0198551e7f9533":1787750454437},"question":"票已轉讓／已使用／已核銷還能退嗎？","updatedAt":1787750453137,"updatedBy":{"agentId":"ceo","agentName":"CEO","userId":"6a894bbc0198551e7f9533","userName":"Michael Huang"},"version":1},{"answer":"可！結帳時填寫「發票資訊（個人／公司統編）」即開立電子發票，開立後寄至 Email。需更改：若發票未開立 → 我的訂單 → 修改發票資訊；若已開立 → 請提供訂單編號＋正確統編／抬頭，由真人作廢重開（每月 20 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