{"allowContribute":false,"item":{"activeCommit":"26314620fd229ffc65b5cd227ea8646e1a96731e","apis":{"routes":[],"types":{}},"backendSchedules":null,"bundleHash":"8d2b2a673d50d2e8","createdAt":1783093792913,"gitCommit":"26314620fd229ffc65b5cd227ea8646e1a96731e","id":"b9f13754754fe1efbb4afcb3","isPublic":true,"itemType":"PLUGIN","name":"升降曬衣架客服","pluginDir":"升降曬衣架客服","repositoryID":"repo_68bcf840deb93f1bd4b03b6e","status":"active","updatedAt":1785757860353,"version":3},"ownerMemberId":"6a47804301b0c0d86d61f2","ownerName":"Ruby","publicPlugins":{"PLUGIN":{"pluginItemId":"b9f13754754fe1efbb4afcb3","pluginDir":"升降曬衣架客服","bundleHash":"8d2b2a673d50d2e8","live":true}},"subtree":[{"activeCommit":"26314620fd229ffc65b5cd227ea8646e1a96731e","apis":{"routes":[],"types":{}},"backendSchedules":null,"bundleHash":"8d2b2a673d50d2e8","createdAt":1783093792913,"gitCommit":"26314620fd229ffc65b5cd227ea8646e1a96731e","id":"b9f13754754fe1efbb4afcb3","isPublic":true,"itemType":"PLUGIN","name":"升降曬衣架客服","pluginDir":"升降曬衣架客服","repositoryID":"repo_68bcf840deb93f1bd4b03b6e","status":"active","updatedAt":1785757860353,"version":3},{"createdAt":1783093794255,"deletedAt":null,"id":"default_cs_folder_6a47804301b0c0d86d61f2","isPublic":false,"itemType":"CS_FOLDER","name":"升降曬衣架客服","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"customerService":1783093794255},"preParentID":null,"updatedAt":1783093794255,"version":1},{"answer":"## 保固期限\n- 電動款（EL-200 / EL-500）：主機馬達保固 2 年，遙控器及配件保固 1 年\n- 手搖款（SH-001）：機械結構保固 2 年，手搖器保固 1 年\n- LED 燈條／UV 燈管：保固 6 個月（消耗品）\n\n## 保固範圍\n✅ 涵蓋：非人為因素之材料或製造瑕疵（馬達故障、鋼索斷裂、電路異常）\n❌ 不涵蓋：天災（地震、颱風）、人為損壞（自行拆解、錯誤安裝）、正常磨損（鋼索拉伸、外觀刮傷）、使用非原廠配件、未依手冊操作\n\n## 保固生效日\n憑購買發票／保證書日期起算。無憑證者以產品序號出廠日 +3 個月起算。\n\n## 報修流程\n1. 致電客服：0800-XXX-XXX 或 LINE 官方帳號\n2. 提供：購買證明（發票／保證書）、產品型號、故障狀況描述及照片/影片\n3. 客服判斷：遠端排除 → 無法解決則安排到府檢修\n4. 到府維修：保固內免工資（零件費依保固範圍），保固外收檢修費 NT$500 + 零件費\n\n## 注意事項\n- 保固不可轉讓\n- 自行拆卸或由非授權人員維修將喪失保固資格\n- 偏遠地區到府服務另計車馬費","category":"warranty","createdAt":1783303796741,"id":"ac60b880379e7775daaadfd3","itemType":"CS_KNOWLEDGE","name":"保固政策總覽","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783303796741},"productModel":"","question":"升降曬衣架的保固範圍與期限？","updatedAt":1783303796741,"version":1},{"answer":"EL-500 熱風烘乾模組：\n溫度 40-50°C 暖風（不傷衣物）；薄衣物 1-2 小時、厚衣物 3-4 小時；耗電約 800W、每次電費約 NT$3-5。\n💡 衣物間保持 5-10cm 間距效果最佳，雨天/回南天效果最明顯。\n⚠ 不建議烘乾羊毛、絲綢、皮革等熱敏感材質。","category":"specs","createdAt":1783095799850,"id":"1e55cf667596b04ef10a0c3f","itemType":"CS_KNOWLEDGE","name":"EL-500 熱風烘乾效果","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095800150},"productModel":"EL-500","question":"EL-500 熱風烘乾效果好嗎？","updatedAt":1783095799850,"version":1},{"answer":"每月：濕布擦拭桿身、檢查鋼索有無鏽斑。\n每季：手搖款齒輪上潤滑油、電動款檢查電線插頭。\n每半年：檢查天花支架螺絲、測試升降順暢度。\n⚠ 禁用強酸強鹼清潔劑、鋼刷、高壓水槍。","category":"specs","createdAt":1783095799850,"id":"de10d7b9e75e01b7f821d2a0","itemType":"CS_KNOWLEDGE","name":"曬衣架清潔保養","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095800350},"productModel":"","question":"如何清潔保養曬衣架？","updatedAt":1783095799850,"version":1},{"answer":"嘰嘰聲（金屬摩擦）→ 鋼索與滑輪處噴 WD-40\n喀喀聲 → 檢查支架螺絲是否鬆動\n嗡嗡聲（電動款馬達）→ 正常，若變大聲請聯絡檢修\n扣扣聲（升降時）→ 鋼索張力不均，需調校\n異音持續或變大請聯絡客服安排檢修。","category":"troubleshooting","createdAt":1783095799850,"id":"0972ac1c03cdc869a638a8ee","itemType":"CS_KNOWLEDGE","name":"曬衣架異音處理","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095800450},"productModel":"","question":"曬衣架有異音？","updatedAt":1783095799850,"version":1},{"answer":"⚠ 建議由專業師傅拆裝。自行拆卸風險：鋼索張力釋放不當可能傷人、電動款有觸電風險、零件遺失影響保固。\n搬遷服務費用：同縣市 NT$1,500-2,500、跨縣市另計。\n預約專線：0800-XXX-XXX","category":"specs","createdAt":1783095799850,"id":"3f2e973a788fcfb0a5f49a10","itemType":"CS_KNOWLEDGE","name":"曬衣架搬遷拆裝","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095800550},"productModel":"","question":"可以自己拆下來搬家嗎？","updatedAt":1783095799850,"version":1},{"answer":"✅ 有遮雨棚陽台 → 可以，建議加裝防塵套\n⚠️ 半露天陽台（會潑到雨）→ 僅手搖款可，電動款不建議\n❌ 完全露天 → 不建議，雨水鏽蝕鋼索、電路短路\n電動款防護等級 IP44（防潑水，不可泡水或長時間淋雨）。\n如必須裝戶外，建議加購防雨罩（NT$1,200）。","category":"specs","createdAt":1783095799850,"id":"43e484310b22b0d1c359aac9","itemType":"CS_KNOWLEDGE","name":"曬衣架戶外安裝","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095800650},"productModel":"","question":"曬衣架可以裝在戶外嗎？","updatedAt":1783095799850,"version":1},{"answer":"✅ 水泥天花板：最佳，直接安裝\n⚠️ 矽酸鈣板／木作天花板：需找到角材加強固定，或加裝跨樑鋼板\n❌ 輕鋼架天花板：不建議，承重不足\n若無法判斷天花板類型，可預約師傅到府評估（免費）。","category":"install","createdAt":1783095799850,"id":"018b76619b36f30acd6c7658","itemType":"CS_KNOWLEDGE","name":"天花板適用性","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095800750},"productModel":"","question":"什麼天花板可以裝？","updatedAt":1783095799850,"version":1},{"answer":"LED 燈不亮處理：\n1. 確認遙控器「燈光」鍵是否按過（開關切換）\n2. LED 燈條壽命約 30,000 小時\n3. 燈條損壞 → 可單獨更換，費用約 NT$800-1200（含工）\n⚠ LED 燈條更換需專業施工，請勿自行拆卸。","category":"troubleshooting","createdAt":1783095799850,"id":"c6af0c0e2efd5bf0900247f7","itemType":"CS_KNOWLEDGE","name":"EL-200 LED 燈不亮","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095799850},"productModel":"EL-200","question":"EL-200 LED 燈不亮？","updatedAt":1783095799850,"version":1},{"answer":"停電時的操作：\n1. 曬衣架保持在停電前的位置，不會自動下降（安全設計）\n2. 緊急下降：主機側邊手搖孔，用六角扳手順時針旋轉 20-30 圈手動降下\n3. 復電後自動恢復正常，無需重新設定\n⚠ 手動操作前請確認下方無人、無障礙物。","category":"troubleshooting","createdAt":1783095799850,"id":"4738ab381e56257687fac1fa","itemType":"CS_KNOWLEDGE","name":"EL-200 停電怎麼辦","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095799950},"productModel":"EL-200","question":"EL-200 停電怎麼辦？","updatedAt":1783095799850,"version":1},{"answer":"EL-500 UV 殺菌燈安全設計：\n✅ 人體感應器：偵測到人靠近（2m 內）自動關閉 UV 燈\n✅ 定時關閉：預設 30 分鐘自動關閉\n✅ 遮罩設計：UV 光朝上照射，不直射人眼\n⚠ UV-C 紫外線不可直視、不可照射皮膚。本產品通過 CNS 安全認證。\nUV 燈管壽命約 8,000 小時，亮度衰減後建議更換。","category":"specs","createdAt":1783095799850,"id":"e3d9f59d0f0fa2ae5b43a03f","itemType":"CS_KNOWLEDGE","name":"EL-500 UV 殺菌燈安全","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095800050},"productModel":"EL-500","question":"EL-500 UV 殺菌燈安全嗎？","updatedAt":1783095799850,"version":1},{"answer":"APP 配對步驟：\n1. 下載「升降曬衣架」APP\n2. 手機連上 2.4GHz Wi-Fi（不支援 5GHz）\n3. 曬衣架通電，長按遙控器「設定」鍵 5 秒\n4. APP 點「新增裝置」→ 選擇「EL-500」\n5. 輸入 Wi-Fi 密碼等待配對（約 30 秒）\n❌ 失敗原因：5GHz Wi-Fi、距離太遠、AP 隔離\n配對後可用 APP 控制升降、殺菌、烘乾、定時。","category":"install","createdAt":1783095799850,"id":"aefada05a278760c9b195c5f","itemType":"CS_KNOWLEDGE","name":"EL-500 APP 連線設定","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095800250},"productModel":"EL-500","question":"EL-500 APP 怎麼連線？","updatedAt":1783095799850,"version":1},{"answer":"SH-001 最大承重 30kg（雙桿合計）。\n建議：均勻分佈衣物重量在雙桿上；濕衣物較重，約 30 件 T-shirt 即達上限；棉被、厚重外套建議分批晾曬。\n超過承重可能導致鋼索斷裂或支架變形。","category":"specs","createdAt":1783095778384,"id":"30b365f1fdbcafb5282cd2f7","itemType":"CS_KNOWLEDGE","name":"SH-001 承重限制","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095778584},"productModel":"SH-001","question":"SH-001 最大承重多少？","updatedAt":1783095778384,"version":1},{"answer":"遙控器無反應排解步驟：\n1. 更換電池：使用 CR2032 鈕扣電池，正極朝上\n2. 重新對碼：關閉電源 10 秒 → 重新插電 → 30 秒內按住「上升」鍵 5 秒 → 聽到「嗶嗶」兩聲即配對成功\n3. 檢查主機指示燈：無亮燈 → 檢查插座；紅燈閃爍 → 過載保護\n4. 遙控器損壞 → 聯絡客服購買新遙控器（型號 RC-200）\n\n⚠ 遙控器保固 1 年，人為損壞不在保固範圍。","category":"troubleshooting","createdAt":1783095778384,"detailedContent":"EL-200 遙控器詳細操作\n\n## 遙控器按鍵功能\n- ▲ 上升：長按持續上升，放開停止\n- ▼ 下降：長按持續下降，放開停止\n- 💡 燈光：切換 LED 開/關\n- ⏹ 停止：緊急停止\n\n## 對碼時機\n以下情況需重新對碼：\n- 更換新遙控器\n- 主機斷電超過 24 小時\n- 遙控器曾被其他主機配對過\n\n## 一機多控\nEL-200 支援配對最多 3 支遙控器，重複上述對碼步驟即可。","id":"d71ce26b477c7c271391f2d6","itemType":"CS_KNOWLEDGE","name":"EL-200 遙控器沒反應","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095778684},"productModel":"EL-200","question":"EL-200 遙控器沒反應？","updatedAt":1783095778384,"version":1},{"answer":"電動曬衣架不動作檢查步驟：\n1. 電源：確認插頭是否鬆脫\n2. 遙控器：更換電池或重新對碼\n3. 過載保護：衣物超過 35kg 會自動停止 → 減少衣物後等待 1 分鐘\n4. 遇阻停止：清除障礙物後重試\n5. 已達最高/最低位置 → 正常現象\n6. 主機異常：指示燈紅燈快閃 → 記錄閃爍次數後聯絡客服\n\n緊急手動：主機側邊有手搖孔，可用六角扳手手動升降。","category":"troubleshooting","createdAt":1783095778384,"id":"d75a1000584865ae34d2196d","itemType":"CS_KNOWLEDGE","name":"EL-200 曬衣架不動","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095778784},"productModel":"EL-200","question":"EL-200 電動曬衣架不動了？","updatedAt":1783095778384,"version":1},{"answer":"手搖器卡住的可能原因與處理：\n1. 鋼索纏繞：檢查鋼索是否在絞盤上交叉重疊 → 將曬衣架降至最低，重新理順鋼索\n2. 潤滑不足：手搖器內部齒輪缺油 → 噴少量 WD-40 或黃油於齒輪處\n3. 異物卡住：檢查手搖器外殼是否有異物 → 清除後測試\n4. 負荷過重：確認衣物總重是否超過 30kg → 減輕負載\n\n以上方法無效請聯絡客服，勿強行操作避免損壞。","category":"troubleshooting","createdAt":1783095778384,"detailedContent":"手搖器故障深入診斷\n\n## 結構說明\n手搖器內部由齒輪組、絞盤、軸承、外殼組成。常見磨損點：\n- 齒輪咬合面\n- 軸承滾珠\n- 絞盤溝槽\n\n## 自我維修（保固內不建議自行拆解）\n1. 拆開外殼（4 顆十字螺絲）\n2. 檢查齒輪有無斷齒 → 有斷齒需更換整組手搖器\n3. 清潔齒輪上的舊油脂 + 灰塵\n4. 重新上鋰基潤滑脂（勿用 WD-40 替代長期潤滑）\n5. 鎖回外殼測試\n\n## 更換手搖器\n- 費用：NT$600-900（含工）\n- 時間：約 30 分鐘\n- 保固內免費更換","id":"0cba12768ffcb87396ae6c12","itemType":"CS_KNOWLEDGE","name":"SH-001 手搖器卡住？","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095778484},"productModel":"SH-001","question":"手搖器卡卡的怎麼辦？","updatedAt":1783095778384,"version":1},{"answer":"SH-001 安裝步驟：\n1. 確認天花板材質（水泥天花板最佳，矽酸鈣板需加強支撐）\n2. 測量安裝位置，標記四個膨脹螺絲孔位\n3. 用電鑽鑽孔（直徑 10mm），打入膨脹螺絲\n4. 鎖上四角支架，確認水平\n5. 掛上曬衣桿，穿過手搖器鋼索\n6. 調整鋼索張力，四邊等高\n\n⚠ 注意：建議由專業師傅安裝，錯誤安裝可能導致掉落危險。","category":"install","createdAt":1783095778384,"detailedContent":"SH-001 手搖式基本款安裝詳細說明\n\n## 前置準備\n- 工具：電鑽、10mm 水泥鑽頭、十字螺絲起子、水平尺、捲尺\n- 材料（隨附）：膨脹螺絲 x4、支架 x4、鋼索 x2、手搖器 x1\n- 建議人數：2 人\n\n## 安裝位置選擇\n- 離牆面至少 30cm，避免衣物碰到牆壁\n- 上方需有足夠空間（至少 20cm）供曬衣架升降\n- 避開燈具、吊扇、消防灑水頭\n- 陽台需確認有無漏水疑慮\n\n## 天花板判斷\n- 敲擊天花板：聲音厚實 = 水泥；聲音空洞 = 矽酸鈣板／木作\n- 若為矽酸鈣板：需用探測器找到角材位置，螺絲鎖在角材上\n- 若找不到角材：需加裝跨樑鋼板（另購 NT$800）\n\n## 常見安裝錯誤\n1. 四角不水平 → 曬衣架升降卡頓\n2. 膨脹螺絲沒打緊 → 承重不足，有掉落風險\n3. 鋼索張力不均 → 一邊高一邊低","id":"65212b1fd7b6050a5dd5d7e5","itemType":"CS_KNOWLEDGE","name":"SH-001 如何安裝？","originPluginDir":"升降曬衣架客服","originPluginID":"b9f13754754fe1efbb4afcb3","parents":{"default_cs_folder_6a47804301b0c0d86d61f2":1783095778384},"productModel":"SH-001","question":"SH-001 怎麼安裝？","updatedAt":1783095778384,"version":1}]}